refund policy

The 30-day guarantee applies to subscription plans and to one-off credit packs purchased from ch21.ai. For subscriptions, the window runs from the date of the order being refunded, including a renewal charge. Credits already spent on takes are not deducted from a refund inside the guarantee window.

Purchases are sold and processed by our reseller and Merchant of Record, Paddle.com, which handles returns.

• Visit paddle.net and enter the email address you purchased with — you can find your order, invoices, and request a refund there.
• Or email us at support@ch21.ai with your order email and we will arrange it for you.

Refunds are returned to the original payment method. Your bank or card issuer usually posts the credit within 5–10 business days of approval.

You can cancel a subscription at any time. Cancelling stops future renewals and you keep access until the end of the period you have already paid for. Cancelling on its own does not issue a refund — request one as above if you are inside the 30-day window. See our terms of service for the full subscription terms.

After 30 days we consider refund requests case by case, and we will always refund where the service failed to deliver what you paid for — for example a prolonged outage or a billing error. Contact support@ch21.ai and we will look at it properly. Statutory rights available to you under your local consumer law are unaffected by this policy.

Paddle's own refund policy also applies to every order.